Remote HelpDesk

Remote HelpDesk

Do you need a help with a technical problem? Using our remote-assistance system, our support technician can view your desktop and share control of your mouse and keyboard to get you a right solution.

How this works?

Step 1:Send us email with problem description. akas@AKASVIRTUAL.COM

Step 2: Wait for our reply email with payment instructions (We are using PayPal). You will be instructed to download and install a small virus-free plug-in (will uninstall itself automatically after session).

Step 3:Wait for a few seconds for connection with our server. With your permission, our support tech can view your screen and share control of your mouse and keyboard.

Note: You are in full control of your computer at all times and you can end the screen-sharing session at any time.

Preventive Maintenance for Individuals

Prevent catastrophe
Have computer checked on regular basis and with technical support just a few clicks away.

How Preventive Maintenance Works?

Simply purchase one of our maintenance plans, register with your e-mail address, and we will send you a link for the required remote access software. You will be prompted to download a small virus-free plug-in. From that moment we will do an initial PC computer system assessment and then monitor the health of your computer on regular bases. You will receive a monthly Computer Health Report and suggestions that will keep your computer happy and healthy.

Additional services

In the case of a computer problem you can be connected to one of our expert engineers, who can chat with you online to help resolve the problem. With your permission, your personal computer engineer can share control of your mouse and keyboard. In this manner, a step-by-step solution can be demonstrated while you watch.

With secure remote screen sharing technology, we can troubleshoot or walk you through computer challenges just like we are sitting right there with you. We can troubleshoot your problems even when you are on business trips or vacations anywhere in the world.

Our software uses 256-bit encryption and is as secure as online banking.

PLAN A

- Regular system check *

- Firewall and Antivirus check *

- Error Logs check *

- Windows updates check *

- Email support * (2 bus. day respond)

- System stability monitoring

- System stability status report *

- Emergency remote support *

- Emergency On-site support (if available) **

- Support by phone **

PLAN PRO

All same as Plan A

+++++ plus +++++

- Additional emails (5 incidents)

- 1 business day respond

- 2 Emergency remote support sessions

- Software & Hardware Inventory Reporting

PLAN PLATINUM PRO

All same as Plan A and Pro

+++++ plus +++++

- Up to 15 incident emails

- 5 Emergency remote support sessions

- 24 Hours respond time (inc weekends)

Price:$ 80/month for 1 year/computer

There is 1 month trial - for $50/month.

Price: $ 130 /month for 1 year/computer

There is 1 month trial time - for $80/month.

Price: $ 200 /month for 1 year/computer

There is 1 month trial time - for $130/month.